Return & Exchange Policy
NWDEY 30-Day Return & Exchange Policy
You may request returns or exchanges within 30 days of delivery date.
1. Eligibility Criteria
1.1 Qualifying Returns
-
Unopened Products:
Must retain original factory-sealed packaging (including boxes, protective films, and all accessories).No signs of wear, installation, or customization -
Defective Products:
Manufacturing flaws or transit damage verified by NWDEY quality control.
1.2 Non-Qualifying Returns
- Products with customer-induced damage (scratches, liquid exposure, etc.).
- Items missing original packaging/components.
- Products purchased from unauthorized resellers.
2. Return Process
Step 1: Authorization Request
Submit through NWDEY Return Center with:
- Order number
- Purchase email
- Evidence (photos/videos for defect claims)
Step 2: Return Label & Instructions
Approved requests receive a prepaid shipping label via email within 2 business days.
Step 3: Shipment
- Securely repackage items with the provided return form.
- Drop off at designated carrier locations or schedule pickup.
Step 4: Quality Review
NWDEY inspects returns within 3 business days of warehouse receipt.
Step 5: Resolution
-
Refunds: Processed to original payment method within:
• PayPal: 3 business days
• Credit/Debit Cards: 7 business days - Replacements: Shipped via standard delivery upon approval.
3. Shipping Costs
-
NWDEY Responsibilities:
Defective items and warehouse errors. -
Customer Responsibilities:
Non-defective returns and non-compliant shipments.
4. Order Cancellations
- Email service@nwdey.com within 24 hours of purchase.
- Shipped orders must follow standard return procedures.
5. Non-Returnable Items
- Customized/personalized products.
- Software licenses with activated authentication codes.
- Clearance items marked "Final Sale".
Contact: service@nwdey.com | Hours: Mon-Fri 9 AM - 5 PM EST